Questions Answers

Can I browse the store without signing in?
Yes. You can explore our full catalog, compare skins, and view product details without logging in. A Steam account is only required when you're ready to complete a purchase.
Yes. Every product page clearly shows the skin's condition, helping you understand its appearance before purchasing.
Absolutely. Our search and filtering tools make it easy to browse skins for specific weapons and categories.
Most skins are available immediately. If an item becomes temporarily unavailable, it will be marked accordingly.
Yes. We continuously update product descriptions, images, and inventory to provide the best possible shopping experience.
Can I safely retry my payment if an error occurs?
Yes. If your first payment attempt fails, you can safely try again after confirming that no charge was completed.
Your bank receives only the payment information necessary to process the transaction securely.
While payments are usually processed instantly, occasional delays may occur during periods of exceptionally high traffic.
Yes. Automated security systems help identify suspicious activity and protect both customers and the platform.
You'll receive an order confirmation email after your payment has been approved. If you're unsure, our support team can verify your transaction.
Can I purchase the same skin again in the future?
Yes. If the skin is available in our inventory, you can purchase it again at any time.
Yes. Once your payment has been confirmed, your order continues processing even if you close the browser.
If you place separate orders, each purchase will generate its own confirmation email.
If your order exceeds the estimated delivery time, contact our support team with your order number for assistance.
Yes. If the item is available, you can place a new order for the same skin at any time.
Can I review my Steam account before confirming the purchase?
Yes. Before completing your order, you'll have an opportunity to verify that the correct Steam account is linked.
No. Profile picture changes have no impact on your purchases or deliveries.
Yes. Our website supports all major modern browsers for secure Steam authentication.
Depending on your browser settings, your login session may remain active until you sign out.
Yes. Once your purchase has been completed successfully, you may disconnect your Steam account if you wish.
What if I accidentally enter incorrect information during checkout?
Contact support as soon as possible. If your order has not yet been completed, we may be able to help correct the information.
Yes. Simply provide the exact error message or a screenshot, and our team will assist you.
Email delivery can occasionally be affected by your email provider. Please check your spam folder before contacting support.
Absolutely. Our team is happy to answer both purchase-related questions and general inquiries about our products.
We recommend contacting support as soon as you notice a problem so we can resolve it as quickly as possible.
Can I cancel a refund request after it has been approved?
Once a refund has been processed, it usually cannot be canceled. Contact support immediately if your situation changes.
After we issue a refund, processing times depend on your bank. If the delay is unusually long, contact your bank for an update.
Yes. If multiple eligible orders have the same issue, you can submit a single request that includes all relevant order numbers.
Yes. We'll send you an email confirming that your refund has been processed.
Of course. Our support team is always available via email or the contact form to explain our refund policy before you make a purchase.
Glossary

The words you will
meet on every listing

Most questions we get are really questions about one of these eight terms. Learn them once and every product page reads itself.

Float
A hidden decimal between 0 and 1, fixed when the item is created. It decides how worn the skin looks. Lower is cleaner — but only some skins show it.
Full guide
Exterior
The label on the float: Factory New, Minimal Wear, Field-Tested, Well-Worn, Battle-Scarred. The brackets are nowhere near equal in width.
Full guide
Rarity
The coloured tier — from Consumer white up to Covert red, plus gold for knives and gloves. It describes drop odds, not desirability.
Full guide
StatTrak™
A kill counter built into the weapon. Purely cosmetic, roughly doubles the price, and cannot be reset or removed.
Full guide
Souvenir
Dropped during official tournaments with player stickers attached. The stickers carry the value, not the gun.
Full guide
Pattern index
A second hidden number that positions the artwork. On Case Hardened, Fade and Doppler it matters more than the float.
Full guide
Trade hold
Valve delays a trade by up to 15 days if your mobile authenticator is missing or younger than a week. Nobody can lift it early.
Full guide
Trade offer
How the item reaches you. We send it after payment clears; you accept it in Steam and the skin appears in your inventory.
Full guide
Still not answered

Ask us directly

Send the order number and a screenshot if you have one. We answer within one business day, usually much sooner.

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